About Our Team Open Role Growth Values How to Apply
Now Hiring in India · Full-time

Join the team
running global
hospitality.

We manage 200+ Airbnb and vacation rental properties across the US, UK, UAE, Kuwait and Australia. Build a real international career without leaving home.

📍 Based in Surat since 2019
5 countries
200+ listings
Now Hiring
Admin Support Specialist
Full-time · Surat, Gujarat, India
US
UK
AE
KW
AU
0
+
Active listings managed
0+Reviews
5Countries
Est.2019
0+
Active Listings
0+
Five-Star Reviews
0+
Hosts Served
5
Countries
Our Story

An India-based team managing the world's short-term rentals.

Founded in 2019, The Virtual Management is an operations company built from the ground up in Surat, Gujarat. We are the dedicated back-office that vacation rental hosts across the US, UK, UAE, Kuwait and Australia rely on every single day.

Today, our team of 20+ manages 200+ Airbnb and OTA listings - handling guest communications, listing management, calendar coordination, revenue strategy, and everything in between for international property hosts.

Our work is genuinely global. The properties are in five countries. The guests are from around the world.

🌍
International exposure from your first week - US, UK, UAE, Australia
🤝
Close-knit, collaborative team culture
🔍
Lean team - your contributions are seen and rewarded quickly
📚
Structured training in Airbnb, OTAs, hospitality & guest comms
📈
Clear career path - Admin Support → Senior → Manager
USAStamped
UKStamped
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Where we operate
Managing short-term rentals globally from Surat, India - since 2019. Local team, international work.
Meet the Team

The people behind the work.

Our India-based team manages global properties every single day. These are the faces doing it.

Sumeet Chauhan
Sumeet Chauhan
General Manager
Priyesh Naik
Priyesh Naik
Project Manager
T. Khum Lian John
T. Khum Lian John
Senior Admin Support
Ankit Kalola
Ankit Kalola
Senior Admin Support
Rakesh Rajpurohith
Rakesh Rajpurohith
Admin Support
Richa Singh
Richa Singh
Admin Support
Shaheen Khan
Shaheen Khan
HR Recruiter
?
Could Be You
Admin Support
Open Position

Admin Support Specialist

Actively Hiring

Admin Support Specialist

📍 Surat, Gujarat, India ⏱ Full-time 🚀 Immediate Start ✍️ Fluent English Required

You'll own day-to-day guest communications, host coordination, and listing management across five countries. High-ownership role in a lean team where your work creates immediate, visible impact.

What you'll do
  • Handle guest inquiries, requests, and complaints across all channels - promptly and professionally
  • Coordinate with property hosts and provide daily operational updates
  • Manage Airbnb and OTA listings - descriptions, pricing, calendars
  • Monitor bookings and pre-empt conflicts before they escalate
  • Prepare weekly operational reports and summaries for the team
  • Support general admin and back-office tasks as we grow
What we need
  • Customer support experience - you've handled difficult clients or guests before
  • Advanced to fluent English, written and spoken - firm requirement
  • Attention to detail and ability to manage multiple tasks simultaneously
  • Self-directed - you manage your own work without being micromanaged
  • Comfortable picking up new tools (Airbnb, Google Workspace, Slack, etc.)

⭐ Hospitality or vacation rental experience (Airbnb, Booking.com, VRBO, hotels, travel) is a strong advantage. Tell us about it.

Role at a Glance
LocationSurat, Gujarat, India
TypeFull-time
LevelEntry – Mid
EnglishAdvanced / Fluent
StartImmediate
IndustryHospitality / PropTech
Apply Now
WhatsApp - fastest reply+91 82006 35061
✉️
Emailhr@thevirtualmanagement.in
What to include
  • Your name and where you're based
  • Short intro about yourself
  • Relevant experience (support, admin, hospitality)
  • Your English level, honestly
Why Join TVM?
  • Real international exposure from day one
  • Close-knit, collaborative team environment
  • No bureaucracy - lean, fast-moving team
  • Structured training in Airbnb, OTAs & guest operations
  • Clear growth path - Admin → Senior → Manager
  • High performers are recognised and promoted
Core Values

What we actually believe.

Not wall art. These are the principles behind every hire, every guest message, and every decision.

🎯

Guest First, Always

Every decision traces back to the guest. We think from their perspective, respond with empathy, and solve for delight - every time, without exception.

Own It End-to-End

If something's yours, you see it through. We don't pass balls and forget them. From start to resolution - no reminders needed.

✍️

Write with Clarity

Our work is written. Guest messages, host updates, internal notes. Professional English isn't optional - it's how we operate and how our reputation is built.

📖

Keep Getting Better

Airbnb changes. Guest expectations evolve. The people who thrive at TVM actively learn, adapt, and share knowledge with the team.

Career Development

How you'll grow at TVM.

We don't hire people to stay in one place. At TVM, growth is built into the job. Here's what building a career with us actually looks like - from your first week to a leadership role.

📘
Structured Onboarding

Your first week isn't thrown-in-the-deep-end. You'll receive a structured induction covering our systems, processes, OTA platforms, communication standards, and how our properties work across each country we operate in.

Week 1 Training Platform Guides Shadowing Standard Operating Procedures
🌏
Real International Experience

You'll manage communications and operations for properties in the US, UK, UAE, Kuwait and Australia - from day one. Exposure to global guest expectations, cultural nuances, time zones, and hospitality standards you won't get anywhere else.

US Market UK Market UAE Market Kuwait Market Australian Market
🛠️
Skills You'll Build

TVM is your shortcut to mastery in the global vacation rental industry. You'll learn platforms, operations, and communication skills that make you highly valuable in international hospitality and property management.

Airbnb Platform Booking.com / VRBO Guest Communication Revenue Management Listing Optimisation Google Workspace
🏆
Performance is Recognised

We're a lean team - which means there's nowhere to hide, and no reason to. When you do great work, everyone notices. High performers are fast-tracked for senior responsibilities, team leadership, and compensation reviews. We promote from within.

Regular Reviews Fast-Track Promotion Team Leadership Promote From Within

Your Career Path at TVM

Start Here Admin Support 0 – 6 months
Level Up Junior Admin Support 6 – 12 months
Level Up Senior Admin Support 12 – 24 months
Lead Team Lead 24 – 36 months
Grow Into Project Manager 3+ years
Application Process

How to join us.

Four steps. We reply to every application personally. No ghosting - that's a promise.

Step 01
Reach Out

WhatsApp or email us with a short intro and your experience. No formal CV needed - just talk to us plainly.

WhatsApp or Email
Step 02
Written Task

A 30–45 minute exercise. We check your English, attention to detail, and how you think through real scenarios.

~45 minutes
Step 03
Conversation

20–30 minute call with our team. Relaxed and direct. We want to know you - and give you time to ask us anything.

~30 minutes
✓ Offer
Offer & Start

If it's a match, you get an offer and structured onboarding. Most hires are actively working within their first week.

Within a week

Ready to make
your move?

If you take pride in your work, write clearly in English, and want to build a real career in global hospitality - we'd love to hear from you.